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Shipping & Returns
We want your Kiya experience to be smooth from the moment you place your order.
Returns & Exchanges
The product can be returned or exchanged within 14 days of receiving your order.
Exchanges are available for:
- Unsuitable sizes
- Manufacturing defects
To be eligible for a return or exchange:
- Items must be unused and unwashed.
- Items must be in their original condition.
- Items should be returned with the original packaging and tags whenever possible.
Items that have been used, washed, damaged, or altered cannot be returned or exchanged.
Shipping
- Delivery across Egypt takes 3–5 business days.
- Tracking details will be shared once your order has been shipped.
- Delivery times may vary slightly depending on the destination and circumstances.
- Customers should ensure that the provided delivery address and contact information are accurate.
Important Information
Please make sure you check your size and product details carefully before placing your order.
If you need help with a return, exchange, shipping, or an order-related issue, please contact Kiya customer support.
Contact Support: 01055235606